Background to Change Management cont. 14
Training
It involves design, preparation and roll-out of training solutions for all impacted stakeholders.
| Expertise |
Description of Expertise |
| Needs Identification | Liaises with subject matter experts, like business analysts, to confirm understanding of changes to existing organisational processes |
| Draws on organisational requirements and impact assessment documents to prepare strategy document on high-level training needs on all impacted stakeholders | |
| Training Design | Assesses training requirements of each stakeholder group |
| Demonstrates an understanding of adult learning principles | |
| Identifies appropriate learning solutions for each impacted group and coordinates their development | |
| Where practicable, uses existing learning frameworks to develop training, eg online learning | |
| Ensures impacted stakeholders understand and comply with the training design | |
| Training Plan | Makes recommendations for resource and budget requirements, depending on complexity of training and number of individual stakeholder groups |
| Ensures Change Management Project plan has flexible steps for the delivery of training | |
| Solutions Testing | Where there is a systems change involved, liaises with IT project team regarding outcomes and process changes resulting from the solutions testing (where appropriate) |
| Uses information gained from solutions testing to finalise training material | |
| Solutions Delivery | Works with management and subject matter experts to ensure implementation plans are in place for training roll out to all impacted stakeholders |
| Monitors the rollout of training for all stakeholders, according to the project plan | |
| Evaluation | Ensures results of training are evaluated and provides reports and updates to management and other key stakeholders |
| Based on the evaluation, arranges for alternatives to be made to existing training material if required | |
| Sustainability | Ensures up to date training materials from the project are provided to stakeholders and relevant departments, like human resources |
(source: CMI, 2022b)
Supervising
(source: https://infograph.venngage.com)