Background to Change Management cont. 13
Learning and Development
It involves assessment of needs, approaches, designs and delivery methods for the implementation of solutions to meet organisational needs.
| Expertise |
Description of Expertise |
| Needs Identification | Ensures the learning and development needs of each audience group impacted by change are identified |
| Demonstrates an understanding of adult learning principles | |
| Training Plan | Works with management and subject matter experts to ensure appropriate training plans are in place for all stakeholders |
| Ensures change management project plan reflects all steps for the delivery of training and transition | |
| Solution Delivery | Works with management to ensure implementation plans are in place for training roll-out to all impacted stakeholders |
| Monitors the roll-out of training to all stakeholders | |
| Evaluation | Take steps to evaluate the effectiveness in the workplace |
| Ensures results of training are evaluated and provides reports to management and other stakeholders as required |
(source: CMI, 2022b)