Background to Change Management cont. 5
Thinking and Judgement
It involves the application of logic and thinking processes to analyse situations and problems so as to design effective solutions. The demonstration of the capability to reflect, analyse and develop workable frameworks and plans.
| Expertise |
Description of Expertise |
| Analytical Thinking | Works systematically to resolve problems, identify causes, anticipate the implications and make informed decisions |
| Can apply knowledge to new situations | |
| Critically questions information and uses insights obtained to understand the situation | |
| Draws out the key issues to identify underlying trends | |
| Reflects and questions own assumptions | |
| Research | Can use quality research methods to gain information required for the training and communication component of the change |
| Use of a range quality of research methods to gather accurate information about impacts and relevant solution | |
| Is able to access a wide range of overt and covert information and data to inform the approach and solutions | |
| Holistic Perspective | Can maintain a holistic perspective, 'big picture', rather than only positional or functional viewpoints |
| Acknowledges and allows for other changes impacting stakeholders | |
| Considers broad-problem-consequences of decisions | |
| Identifies 'root causes' to problems and takes appropriate action | |
| Decision-making | Makes timely decisions |
| Sets priorities based on adequate information | |
| Develops comprehensive solutions and plans | |
| Recognises own capability and knows when to escalate an issue | |
| Is neither pre-mature nor reluctant in reaching conclusions |
(source: CMI, 2022b)