Background to Change Management cont. 11
Facilitation - meetings
It involves effective guidance of a group to appropriate and useful outcomes, in a constructive and timely manner).
| Expertise |
Description of Expertise |
| Design | Considers the broad context for the event when preparing design |
| Has a clear vision of the purpose and outcomes of the session (agreed with the client if appropriate) | |
| Plans relevant group exercises, methods and processes to deliver the desired outcomes | |
| Allocates time appropriately, realistically and effectively | |
| Participatory Environment | Creates and sustains a participatory environment to gain involvement/participation of group members |
| Takes account of different styles and provides opportunities for all group members to get involved | |
| Takes the position of neutrality regarding content to maximise involvement, trust and openness | |
| Understands the group dynamics and ensures an environment 2-way expressive involvement | |
| Structure | Provides structure to meetings in terms of agenda, discussions, decision-making, format and physical environment arrangement |
| Takes responsibility for developing, communicating, monitoring and maintaining the structure of session | |
| Process | Employs a range of facilitation for use in planning, identifying issues and potential solutions |
| Monitors the events to ensure that agreed outcomes and timelines are met | |
| Tactfully refocuses the group back to the session purpose or agenda item when needed | |
| Understands own limits and takes care not to take the group into inappropriate (highly emotional) territory | |
| Understand when a group member's behaviour is impacting results, and has the capabilities to take action of the most appropriate time | |
| Bring events to closure by summarising actions, decisions, timeframes and responsibilities |
(source: CMI, 2022b)