Telstra's use of social media includes the following stats
- 43% of on-line customer conversations on Twitter
- 31% of on-line customer care via micro-blogging
- 86% of tweets are responded to within 60 minute
- around 60 people based in Adelaide continually monitoring the web and responding to consumers via social media (Fiona Smith, 2012b)
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Bill Synnot is one of Australia's leading specialists in organisational change management, executive coaching, facilitation, team development, creative thinking and organisational reviews.
He has 30+ years experience in management and consulting, both in Australia and internationally, in the public, private, co-operative, professional, educational and not-for-profit sectors.
In addition to acting as a consultant/trainer, Bill's experience comes from his senior management positions as a change catalyst. His approach is very practical and is based on hands-on experience.
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