Change Implementation Techniques for Forming Transitional Team, Creating Alignment, Maximizing Connectedness and Creativity

Technique 5.2 Accountability Matrix

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This technique helps apply a disciplined approach to empowerment; it is a planning technique that details who will be responsible for what accountabilities in the future. It enables managers and staff to work together to decide a hand-over plan that essentially works back from the future state

Ideally, a representative group from the team and management should reach agreement on where accountabilities lie, ie allocation of accountabilities into the relevant quadrant. The process

i) make a list of all the accountabilities that can impact on a team/organisation

ii) set a timeframe to which the matrix will apply

iii) allocate each accountability to the appropriate quadrant of the matrix on the basis of where that accountability should sit at the end of a timeframe


- Givens (externally-mandated accountabilities, such as legislative and corporate)

- 100% management (the accountabilities are solely owned by management)

- 100% team (the accountabilities that are solely owned by the teams)

- 50/50 shared (accountabilities shared by management and teams)

Examples of accountabilities

- acquire major equipment - make hiring decisions

- allocate work to teams - make leave decisions

- allocate work within teams - make training decisions

- appoint team leaders - manage amenities (lunchrooms, etc)

- communicate between teams - manage team performance

- communicate within teams - meet quality standards

- continuously improve work processes - negotiate supplier agreements

- control waste - order materials

- decide major changes - order and control stock

- decide plant layout - organise team area housekeeping

- decide corporate policies/budgets - plan site production

- develop new designs, products and technology - plan plant budgets

- ensure adherence to environmental practices - set discipline policies

- ensure common work practices across the site - set hiring policies

- implement legislative requirements (environmental) - set internal environmental policies

- implement legislative requirements (health and safety) - set internal health & safety policies

- implement legislative requirements (industrial relations) - set internal quality standards

- liaise with external customers - set leave policies

- maintain plants - set team goals/objectives

- make discipline decisions - set training budgets

- make firing decisions - set working hours

- undertake rework, etc

Accountability Matrix


100% Management

Corporate policies/budgets

Legislation, etc

Plant budgets

Supplier agreements, etc

50/50 Shared

100% Teams

Allocation of work to teams

Appointment of team leaders, etc

Adherence to environmental practices

Allocation of work within teams, etc

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