Technique 3.1 Questions for Planning the Transition Focus
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(what are we doing this for?)
A series of questions for a transitional team to answer.
Why is the change urgent?
- Are we driven by external forces?
- Is there a crisis? Or is there a collective desire to create something together?
Who wants this to happen?
- Who (in or out of the group) has set change as a priority?
- Are there clearly defined sponsors of the change effort?
- Are we aware of their needs and the pressures they feel?
- What might be the reasoning behind their requests?
What results do we want to produce?
- What, specifically, is the change we are seeking?
- If the change takes place, what will that get us?
- How will our efforts benefit customers?
- What are the criteria for success or failure? How will we know whether we have won or lost?
- What is the appropriate amount of time before we will see results?
How will we change?
- What kinds of new capabilities will we need to develop? And how will we develop them?
- Which aspects of our current work and practices will be affected by the change?
- What challenges do we expect to face? And how can we prepare for them?
Who will be involved?
- Will the change initiative mean new activities for everyone on the pilot group?
- Should other people (inside or outside the group) be included?
Where is our support?
- In the organisation at-large, what is the reputation of our group, and of our sponsor?
- Will that help or hinder us?
What do I, personally, have to do?
- When will the change initiative begin?
- What steps do I need to take, and in which domain?
- What skills and capabilities would I like to gain? And what do I want to do first?
- What do I hope to learn?
(source: Peter Senge et al, 1999)