Change Implementation Techniques for Creating a Sense of Urgency

Technique 2.75 Eight Key Questions

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Some questions that will help identify a sense of urgency

1. What business issue is driving this change?

2. Why must it succeed?

3. Why should we care about this?

4. Where does this fit with other organizational priorities?

5. How will people emotionally respond to this change?

6. How should we acknowledge their feelings (the good or bad)?

7. What is the first action we need to take?

8. What are the milestones we will use to measure progress?

(source: Lawrence Polsky, 2010)

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