Change Implementation Techniques for Creating a Sense of Urgency

Technique 2.39 Responsiveness to Environment

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ie responsiveness capability versus rate of change in environment factors

To identify

Where your organisation is

Where similar organisations in the public service (Federal, State and Local) are

Capability component

Stable

Reactive

Anticipating

Exploring

Creative

Priority

 

1

2

3

4

5

6

1 Culture

           

i values & attitudes

           

ii skills & knowledge

           

iii management of change

           

iv risk-taking

           

v management by results

           

vi organisational learning

           

2 Structure

           

i organisational form

           

ii job definition

           

iii demands & incentives

           

iv information power structure

           

v informal power

           

vi self-renewal

           

3 Process & system

           

i informal decision-making

           

ii decision-making system

           

iii environmental surveillance

           

iv problem/opportunity anticipation

           

v problem priorities

           

vi information systems

           

vii planning system

           

viii implementation system

           

ix control system

           

x management technology

           

xi computer application

           

4 Human resources capacity

           

i top management

           

ii middle management

           

iii supervising management

           

iv other staff

           

5 Resources

           

i financial

           

ii physical

           

iii technologies

           

iv products

           

v credibility with clients

           

vi information

           

vii time

           

   

(source: Graham Hubbard et al, 1996)

 

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