Capability component

Stable

Reactive

Anticipating

Exploring

Creative

Priority

1

2

3

4

5

6

1 Culture

i values & attitudes

ii skills & knowledge

iii management of change

iv risk-taking

v management by results

vi organisational learning

2 Structure

i organisational form

ii job definition

iii demands & incentives

iv information power structure

v informal power

vi self-renewal

3 Process & system

i informal decision-making

ii decision-making system

iii environmental surveillance

iv problem/opportunity anticipation

v problem priorities

vi information systems

vii planning system

viii implementation system

ix control system

x management technology

xi computer application

4 Human resources capacity

i top management

ii middle management

iii supervising management

iv other staff

5 Resources

i financial

ii physical

iii technologies

iv products

v credibility with clients

vi information

vii time