Questions/Statements

RESPONSES*i

GAP

NOW

IDEAL

*ii

1. Individuals request and get equipment and physical working conditions needed to accomplish best results

2. Time and genuine effort is taken to recruit the best professional and technical staff against clear job briefings and future expectations

2. Training programs provide employees with specific job-related skills that enable them to do their job with little interference or intervention from their supervisors

4. Higher level positions can readily be filled, where necessary or appropriate, by people from "outside" the organisation.

5. People are encouraged and recognised for working as a team to develop better ways of doing things

6. There are few rules or procedures that actually limit ability to react quickly to the needs of the customer and/or respond to changing conditions

7. The organisation is not bureaucratic and/or burdened by too many levels of management ‐ those closest to the customer can make the key decisions

8. People are motivated to earn more and get better jobs by working harder and/or smarter than other people in the organisation

9. People get reasonable and systematic feedback on their performance to enable them to meet, or to do better than, agreed upon standards

10. People generally talk to or phone each other to share or request information rather than sending a memo or E mail

11. Individuals are encouraged to "learn from mistakes" rather than to "play it safe" when making decisions.

12. Rewards (financial and non-financial) are based on achieving performance and outcomes, more than on years of service and cost of living

13. The organisation's leadership shares a clear vision and shared values based on long-term planning horizons

Notes i) Code

ANSWERS

NO.

Always happens

9

Usually happens

8

Mostly happens

7

Sometimes happens

6

Don't know if it happens

5

May happen

4

Rarely happens

3

Never happens

2

Wouldn't happen

1