Change Implementation Techniques for Creating a Sense of Urgency

Technique 2.11 Questions on External (Adaptation and Survival) and Internal Integration

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Help explore a sense of urgency by answering the following questions

External related questions

. Does the organisation have a shared understanding of the core mission, primary tasks, strategies and functions (manifest and latent)?

. Is there consensus on the organisational goals that are derived from core mission?

. Is the consensus within the organisation about the means used to obtain the goals, such as organisational structure, divisions of labour, reward system and authority system?

. Is there consensus on the criteria to be used to measure how well the organisation and its groups are fulfilling the organisational goals, such as information and control system (how is information obtained, is information into the right place within the organisation and is the appropriate action being taken based on information?)

. Is there consensus on the most appropriate remedial or repair strategies to be implemented so that the goals are met?

Internal related questions

. Are members of the organisation able to communicate and understand each other, ie is there a common language within the organisation?

. Within the groups of the organisation are there well-defined group boundaries and criteria for inclusion and exclusion, ie how does each division/unit define itself? (who is in and who is out, and by what criteria does one determine membership?)

. How is power and status distributed? (Every group has a pecking order; what are the criteria and rules on how members get, maintain and lose power/authority/position /leadership, etc)

. What are the norms about the relationships within the organisation? (every group has rules that determine relationships with peers, staff, bosses, etc, relationships between different gender and ethnic backgrounds, the degree of openness and trust between the different layers/groups of the organisation, etc?)

. How are rewards and punishments defined and allocated? (each group within the organisation knows what is good and bad behaviour, and how these are rewarded and punished)

. How are the unexplainable and uncontrollable events explained?

(source: Edgar Schein, 2004)

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