Change Implementation Techniques for Laying a Foundation for New Ways

Technique 1.36 Information Chain

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. This involves understanding what is behind a person's behaviour

. Sequence involves

i. write the person's name

ii. write 6 adjectives which capture your impression of the person

iii. what are your assumptions about his/her motives (what do you sometimes think he/she may be trying to do?

iv. write down evidence for your assumptions (what does the person actually do?)

v. what outcomes, if any, does this behaviour have on you?

vi. when this occurs, what are your feelings towards this person?

vii. how do you intend to act in response, or how do you wish you acted?

viii. how do you actually react ? What are your specific actions?

ix. reframe the above information into a sentence which gives you a way of giving this information to the other person

‐ from pt. iv) "when you do things like......."

‐ from pt. v) "then the outcomes for me are...." For an alternative: "then I have to do, or I am prevented from doing......"


‐ from pt. ii " when this occurs, I sometimes think that perhaps what you are trying to achieve is....

‐ from pt. vi " and I feel......."

For an alternative: "sometimes, in my wildest fantasies, I feel like....."

from pt. vii "on occasions like this, I intend to or would prefer to....."

from pt. viii " though I think that what I actually do is....."

x) using pt. ix as a guide, put together a statement that makes use of words and a style that are natural for you, that accurately conveys the information, and that the other person will be able to hear and understand.

(source : Bob Dick, 1999)

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