Change Implementation Techniques for Laying a Foundation for New Ways

Technique1.2 Some Symptoms of a Dysfunctional Organisation

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Are any of these statements correct? Answer "true" or "false" to the statements below

Statements about your Organisation

Answers


True

False

1. Over‐attributing of the organisation's problems to people with challenging behaviours



2. Development of organisational plans, policies and procedures without the input from people who will be implementing, or be most directly affected by them



3. Resignation of high‐quality performer and creative thinkers



4. "Us" versus "them" talk



5. Complaining after a meeting is over



6. Expensive training programs aimed to fix staff performance



7. In meetings no one asks questions and/or no problems are solved



8. Recurrent absenteeism and tardiness problems



9. "Couldn't care less" approach to work



10. Stressful work conditions or relationships



11. Lawsuits against the organisation



12. Widespread dissatisfaction with promotions, assignments, terminations; labour unrest



13. Threatening behaviour by supervisors, managers and other staff



14. Lack of suggestions for improvement



15. Issues, such as race and gender, are not openly discussed; if they are discussed, no real change in hiring, promotions, etc takes place



16. Many layers of approval for simple transactions



17. Loss of customers who complain about poor service



18. Resistance to performance appraisals



19. People feeling that they get no feedback



20. An overly large number of personal policies; an enforcement approach to rules: arguments about the rules



21. Instances of unethical behaviour



22. Negative feelings about the organisation as shown by lack of pride, cynicism, etc



23. A very active rumour mill



Any "true" response indicate areas of concern

(source: David Pitonyak, 2007)


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