Organisational Change Management Volume 2

What to Observe in Teams

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. Communication and participation

- who talks to whom?

- who is left out?

- who talks most often?

. Decision-making

- how does the group select a course of action like majority rule, consensus, etc?

- lack of response

. Conflict (necessary in reaching effective and creative solutions for problems)

- how is it handled by ways of avoidance, compromise, competition, collaboration, etc.?

. Leadership (it is all about who is influencing whom)

. Goals and rolesfor it to be effective, a team must have clear

- goals (what are members trying to accomplish?)

- roles (who does what?)

. Group norms ie the assumptions and expectations held by group members that govern the group's behaviour (ground rules that regulate behaviour)

. Problem-solving (needs to be effective and involves identifying and formulating the problem, generating alternative solutions, analysing consequences, action-planning, implementing, and monitoring and evaluating)

. Climate/tone, ierefers to the feeling of the group (ie how pleasant is it?)


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