x) What to Observe in Teams


. Communication and participation

- who talks to whom?

- who is left out?

- who talks most often?

. Decision-making

- how does the group select a course of action like majority rule, consensus, etc?

- lack of response

. Conflict (necessary in reaching effective and creative solutions for problems)

- how is it handled by ways of avoidance, compromise, competition, collaboration, etc.?

. Leadership (it is all about who is influencing whom)

. Goals and rolesfor it to be effective, a team must have clear

- goals (what are members trying to accomplish?)

- roles (who does what?)

. Group norms ie the assumptions and expectations held by group members that govern the group's behaviour (ground rules that regulate behaviour)

. Problem-solving (needs to be effective and involves identifying and formulating the problem, generating alternative solutions, analysing consequences, action-planning, implementing, and monitoring and evaluating)

. Climate/tone, ie refers to the feeling of the group (ie how pleasant is it?)

- Developing trust (4 elements of trust in teams

"...i) respect the importance of the other person's role in producing high quality outcomes
    ii) belief in the other's ability (competence) and willingness to fulfill his or her formal role responsibilities
    iii) care about the other professionally and personally
    iv) consistency between what people say and what they do..."

Robert Kegan, 2009)


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