How Staff can Hinder Management

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Staff often assume that management is solely responsible, but this is not the case. The attitudes or mental models that result in staff hindering management:

. We have no right to initiate new activities

. We can act, but only after the management directions are fully spelled out

. We can trust somebody completely, or not at all

. It is not right for us to challenge the boss

. Management does not inform us about what's going on

. Management can't, or won't, accept any help from us

. Executives pull the strings and the organisation does what they want

(source: Jennifer Kemeny, 1999)