Common Change Management Errors (62)

Not Realising That Processes Can Matter More Than Systems

not realising that processes can matter more than systems.

"...if your process is flawed, then managing it via a system will not fix the problem. It is critical to spend time on the process itself before implementing a strategy to manage it more effectively..."
Kelly McKenzie, 2021

Need to fix processes before

Some powerful questions can be

    - Why are we doing this?

    - Who needs the information?

    - What happens if we stop doing it?

    - Is there a better way to achieve the outcome(s) we are seeking?

Need to determine where there are opportunities to improve existing processes and ensure that they are suitable for the future direction.