Framework 4 Change Matrix
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STAGES |
DENIAL |
RESISTANCE |
ADAPTATION |
INVOLVEMENT |
|
Personal eg. move to new office building |
"No big deal. I've moved lots of times." |
"How can I possibly do my work in a building with bad lighting" |
"If I move my desk over 3 feet and re-arrange the file cabinet, I'll be much more efficient." |
"My new office is really a boost to my morale. Adding plants and pictures makes it a great place to work." |
|
L E V |
Group eg new boss |
"Our new boss is perfect. She's not going to change a thing." |
"We've been here longer. Our new boss doesn't know how our department operates. In time, she'll come around. Wait." |
"May be the boss's new idea is a good one. How can we make it work here" |
"Wow! This new procedure is fantastic. We really know how to do our job well!" |
E L S |
Organisational eg budget cuts |
"R&D is critical; they'll never change our funding." |
"If they think they can expect any great products out of here after this, forget it." |
"Dividing into individual tasks and meeting weekly might get the project out on schedule." |
'this department-based plan for meeting the product deadline is right on target. What teamwork in developing it! |
Environmental eg tax law revision |
"they'll never change the tax laws on real estate. The lobby is too powerful." |
"this is hopeless. Forget about all real estate investments." |
"Let's look and see if we can come up with any new angles." |
"We're making our 3rd offer on rehab. properties for low income housing. What a great investment opportunity this is!" |
(source: Lynn Fossum, 1989)