Framework 89 Navigating the Chaos of Change (implementation science)
Introduction
As change is complex, unpredictable & chaotic, there is no one-size-fits all to handle change. It is very situational, based on circumstances and context.
Historically there has been a focus on a linear approach, ie Kanter, Kotter, Bridge, Prosci, etc. However around 2/3 of change projects fail, ie don't meet objectives, inadequately resourced, run over time and/or costs, etc
Three Elements
This framework is based on 4 years of research and identifies 3 main areas to concentrate on
i) Factors (there are around 50 of which 37 are the key barriers to change; need to identify which ones are important in any change project, like prioritisation, communications, resistance, etc)
ii) Strategies (there are 100s to choose from; selection depends upon suitability to handle the main barriers and factors identified in the change project)
iii) Evaluation (continually reviewing the performance of the change process and outputs against objectives; making necessary adjustments as you are going along)
This stresses
- the art of facilitation combining with the science of change
- the human focus, ie change starts and finishes with people
- the need to start with increasing awareness of all stakeholders
- educating all stakeholders so that they have ownership of the change
- adapting strategies to fit different stakeholders needs (understanding different styles of communication, eg thinking, hearing and/or doing - for more details, see the section on the way people learn).
http://thechangehub-com-au-5189108.hs-sites.com/navigate-the-chaos-of-change-summary