Framework 89 Navigating the Chaos of Change (implementation science)


As change is complex, unpredictable & chaotic, there is no one-size-fits all to handle change. It is very situational, based on circumstances and context.
Historically there has been a focus on a linear approach, ie Kanter, Kotter, Bridge, Prosci, etc. However around 2/3 of change projects fail, ie don't meet objectives, inadequately resourced, run over time and/or costs, etc

Three Elements

This framework is based on 4 years of research and identifies 3 main areas to concentrate on

i) Factors (there are around 50 of which 37 are the key barriers to change; need to identify which ones are important in any change project, like prioritisation, communications, resistance, etc)

ii) Strategies (there are 100s to choose from; selection depends upon suitability to handle the main barriers and factors identified in the change project)

iii) Evaluation (continually reviewing the performance of the change process and outputs against objectives; making necessary adjustments as you are going along)

This stresses

- the art of facilitation combining with the science of change

- the human focus, ie change starts and finishes with people

- the need to start with increasing awareness of all stakeholders

- educating all stakeholders so that they have ownership of the change

- adapting strategies to fit different stakeholders needs (understanding different styles of communication, eg thinking, hearing and/or doing - for more details, see the section on the way people learn).



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