xxxii) Need to handle people's expectations

All stakeholders will have certain expectations from the change.

There will be a complete spectrum of expectations from negative is through to positives. If people's expectations are not met, you will need to find ways to handle their reactions, eg if high expectations are not met, then people will feel disappointed and maybe disenchanted with the change.

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Bill Synnot is one of Australia's leading specialists in organisational change management, executive coaching, facilitation, team development, creative thinking and organisational reviews.

He has 30+ years experience in management and consulting, both in Australia and internationally, in the public, private, co-operative, professional, educational and not-for-profit sectors.

In addition to acting as a consultant/trainer, Bill's experience comes from his senior management positions as a change catalyst. His approach is very practical and is based on hands-on experience.

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