Some Photos Demonstrating Different Non-Verbal Signs

(source: Robert Heller et al, 1998)

Hand clasping

Where are your thumbs when you clasp your fingers?

Right thumb on top of left means right brain (creative, etc) dominance; while left thumb on top of the right means left brain (analytical, etc) dominance (see above photos of President Barack Obama and his Republican challenger, Mitt Romney - 2012)

Learning to listen:

Know which questions to ask ‐ it will help you get the right answers

Use silence confidently as a technique to encourage hesitant speakers

Think about the words you hear, not the person saying them

Keep an open mind about what people say

Put promises in writing as soon as you can to avoid misunderstandings