Ten characteristics of knowledge-based organisations

It is generally accepted that knowledge-based organisations are the way of the future. According to Karl-Erik Sveiby et al, (2006), there are 10 characteristics for successful knowledge-based organisations;

i) daily leadership (recognized expert(s) show leadership based around the core knowledge/competencies of the organisation)

ii) quality and quality control (true experts do not accept inferior quality; quality control involves self-assessment; flat organisational structure; high levels of trust)

iii) respect for know-how (the power structure is based on individuals' levels of knowledge and respect, not on positional power; leadership roles are context-specific, especially in professional/technical areas)

iv) combination of the professional and management know-how (leaders possess managerial/professional know-how and are respected for it)

v) a strong, well-defined culture (staff know what the organisation stands for, ie understand its statements (values, vision and mission) and 'walk the talk')

vi) focus on the core knowledge (staff are multi-skilled but each person focused on fulfilling their role)

vii) knowledge preservation (retain key staff; secure knowledge management procedures and processes

viii) develop the staff (training, career paths, performance management, mentoring, etc are all in place)

ix) process for changing key people (succession planning, recruitment and selection process, etc in place)

x) stable organisational structures (stable administrative procedures and processes are in place)


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