xxix) Bias

Not understanding bias-blinding or filters.

"...The mind appears to follow cognitive rules of thumb, leading people towards making decisions that follow what experience has taught them to be the easiest and quickest way to deal with issues..."

Max H Bazerman as quoted by John Hintze, 2003

Part of this involves ignoring criticism or dissent. Furthermore, some people suffer from "selective hearing loss", ie only remember things that they want to and conveniently forget things that they do not want to recall!!!!! The most severe case of selective hearing loss is called "craft's disease", ie Cannot Remember A Fricking Thing!!!!!! To avoid these traps, staff members need to recognise where their biases lie to help prevent poor decision-making.


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