xii) Concentrate On The Strengths Of The Organisation

. Changing the lines and the boxes of the organisational chart seldom produces much real change. Alternatives like problem-solving processes, customer action flows, informal networks and teams are better at achieving the goals of change

. The 3 ways for getting change introduced are teams, single-leader working groups and energised individuals, ie champions and mavericks. The secret of success lies in identifying which one or combination is most suitable. Usually teams are best when the potential for collective performance is high; single-leader working groups are best when time and efficiency are critical; energised individuals are best when you want individual attention or expertise

. A Jesuit belief:

"...It is easier to ask forgiveness than permission..."