vi) Mental Models

"...A mental model is our personal process of thi nking about how something works. It may be based on our current state of knowledge, our beliefs and past experiences and our personal intuition. It can be a filter through which we sort the new information that we accept or reject. Mental models are not static, and we can choose to correct, adjust and transform our own, or influence the choices of others..."

Centre for Research on Environmental Decisions as quoted by Bob Spiers 2020

People tend to interpret whatever information they receive in the light of their established mental models, ie have selective hearing loss (only hear what we want to hear, ie supporting current mindsets). If groups within an organisation operate on fundamentally different mental models, confusion occurs. This situation can develop when a transitional team has a different mindset from the rest of the organisation. Disengagement occurs. 


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