xxii) Handling Status Quo

Some guidelines on how to manage the appropriate challenges to the status quo

- make it a battle but not a war with clearly defined rules for the discussion, eg no dirty politics. For example, Jack Welch set up a competition between the 3 potential competitors for the top job at GE

- work formally and informally - use the professional and personal connections that are not reflected in the formal structure plus the informal processes, such as corridor conversations, personal favours, relationships, etc

- turn pain into gain - there will be losers; communicating with and handling them is important. Remember:

"...to get people to step up and take risks, you have to reward risk-taking itself, not just successful outcomes..."

Saj-Nicole A Joni et al, 2010


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