iv) Leading Change
Not understanding that leading change requires striking a balance between 6 pairs of opposites, ie
i) catalysing change v coping with transitions (human issues)
ii) showing a sense of urgency v demonstrating realistic patience
iii) being tough v being empathetic
iv) showing optimism v being realistic and open
v) being self-reliant v trusting others
vi) capitalising on strengths v going against the grain.
One is focusing on the business concerns (aligning resources, restructuring, etc); while the other is focusing on people concerns (helping staff cope with change, etc).