iv) Leading Change

Not understanding that leading change requires striking a balance between 6 pairs of opposites, ie

i) catalysing change v coping with transitions (human issues)

ii) showing a sense of urgency v demonstrating realistic patience

iii) being tough v being empathetic

iv) showing optimism v being realistic and open

v) being self-reliant v trusting others

vi) capitalising on strengths v going against the grain.

One is focusing on the business concerns (aligning resources, restructuring, etc); while the other is focusing on people concerns (helping staff cope with change, etc).