Introduction

The most common management errors are classified under 19 main headings

i) Thinking that Your Organisation and its Products/Services are "Bullet-proof"

ii) Unable to Handle the Unexpected/Uncertain/Highly Improbable/Unforeseen Consequences, ie chaos is part of life

iii) Not Understanding Organisational Culture (including behaviour of complex systems)

iv) Not Understanding Situational and Contextual Settings

v) Structural Inertia and Related Organisational Matters

vi) Lack of "Buy-in"/Ownership of the Change Agenda by Staff (especially the informal leaders)

vii) Not Understanding the Need for a Holistic and Multi-disciplinary Approach (including the Integration and Impact of Psychology and Neuroscience)

viii) Not Understanding the Importance of Timing

ix) Not Understanding the Balance between Intuitive and Analytical Approaches

x) Focusing More on Symptoms than Causes

xi) Measurement Perceptions

xii) Not Understanding the Importance of Stories

xiii) Not Reading Social Signals (body language) Correctly

xiv) Lack of

xv) Inappropriate Treatment of Change

xvi) Poor Negotiating Skills

xvii) Some Myths

xviii) Too Much Reliance on Technology

xix) Emotion, not knowledge, is the catalyst for change