Change Implementation Techniques for Forming Transitional Team, Creating Alignment, Maximizing Connectedness and Creativity

Technique 7.1 Building Emotional Capital

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A check on your 7 emotional capital elements (independence, assertiveness, optimism, self-actualisation, self-regard, interpersonal relationships and empathy) and identifying where you need to improve.

1. Independence

i) Are you concerned about being judged by others? Yes No

ii) Are you willing to take responsibility for accomplishing something unique? Yes No

iii) Are you willing to be the creative force in every area of your personal and professional life? Yes No

iv) Do you use stories to reinforce what the organisations is trying to achieve and emphasize how each person fits into the big picture. Yes No

v) Can you describe why the organisations must change, where it is going and how it will get there? Yes No

vi) Can you suspend judgment of yourself and develop your personal power through self-efficacy beliefs (how much belief you have in your ability to control your destiny, ie behaviours, events, etc) Yes No

vii) Can you continually build your self-efficacy by celebrating small wins, recognizing small achievements and commemorating milestones Yes No

viii) Do you model yourself on leaders you admire, understand your strengths, eradicate negative thoughts and build positive mood by practising right thinking? Yes No

ix) Do you provide people with opportunities to develop, learned from experiences and model right behaviours? Yes No

x) Do you coach/mentor high potential staff? Yes No

xi) Do you display optimism and convey a positive attitude? Yes No

2. Assertiveness

i) Do you communicate in a consistent, honest, straightforward manner? Yes No

ii) Do you communicate a strong vision for the future, a strong set of values by which to operate, a clear purpose and a sense of being available when asked? Yes No

iii) Do you know what you want and why it's important to you and to others before you speak? Yes No

iv) Do you acknowledge the emotional relationship by pausing to recognize and understand the feelings of others? Yes No

v) Do you stay in control of your feelings and approach people in a rational and calm manner? Yes No

vi) Are you aware of your anxiety and tendency to dominate or default, and do you take responsibility for your feelings and what you want? Yes No

vii) Do you establish direct eye contact and use a neutral tone of voice? Yes No

viii) Do you document your position by recalling the facts? Yes No

ix) Do you take time to genuinely acknowledged that you understand the other person's position? Yes No

3. Optimism

i) Do you seel benefits in every situation, especially when you experience setbacks?

Yes No

ii) Do you seek the valuable lessons in every problem or difficulty ‐ remembering that are no mistakes, only lessons? Yes No

iii) Do you focus on the task to be accomplished rather than your negative emotions, such as disappointment or fear, and see the possibilities within the task? Yes No

iv) Do you view success and happiness as your normal state and see negative events as temporary glitches on the path to your inevitable progress? Yes No

v) Do you take responsibility for your actions and don't take setbacks personally but recognize the importance of external factors? Yes No

vi) Do you choose to put a positive spin on events, etc? Yes No

vii) Do you view experience as a positive opportunity for growth and self-mastery?

Yes No

viii) Do you ask yourself, "What is the worst thing that can happen, and can I live with it? Then focus on doing everything you can to minimize any fallout? Yes No

ix) Do you depersonalize and redefine situations in terms of their external causes?

Yes No

x) Do you counter negative persuasive thoughts by identifying your irrational thinking and replacing it with more reasonable rational thinking? Yes No

4. Self-actualisation

i) Can you make a decision to be in control of your destiny from now on? Yes No

ii) Do you understand what fuels your passion and how to turn it into a reality?

Yes No

iii) Have you established clear goals of what you are trying to achieve? Yes No

iv) Have you cultivated a genuine self-awareness to receiving feedback (positive and negative)? Yes No

v) Can you identify what you would want to do better and what you would like to change? Yes No

vi) Do you mix with the brightest and the best and identify with successful leaders?

Yes No

vii) Can you act as if you already are the leader you imagine yourself to be? Yes No

viii) Are you able to focus your attention on your positive strengths, value who you are, what you do and what you have? Yes No

ix) Can you appeal to people's strengths and provide people with opportunities to shine by giving tasks that present creative challenges, have clear goals and provide a sense of control and positive self-expectancy? Yes No

x) Can you give authentic feedback regularly to all stakeholders? Yes No

xi) Can you ensure that all the four important areas (practical you, potential you, productive you and personal you) receive the attention they deserve? Yes No

5. Self-regard

i) Can you accept yourself as you are? Yes No

ii) When celebrating our achievements, can you remind yourself that although you are not everything you are going to be, thankfully, you're not what you were? Yes No

iii) Do you practise self-responsibility for your choices and actions, increased self reliance and do you take control to achieve what you want? Yes No

iv) Do you communicate in an honest, straightforward way? Yes No

v) Do you find ways to communicate regularly to your people that you like them and feel that they are competent? Yes No

vi) Do you create positive expectations for your people as a way to increase performance?

Yes No

vii) Do you provide your team with support, give constant positive feedback about their performance and encourage them to express their points of view? Yes No

viii) Do you provide your staff with challenging assignments that best utilizes their talents?

Yes No

ix) Do you recognize and acknowledge those around you for their individual talents?

Yes No

x) Do you provide constructive feedback on how to improve performance? Yes No

6. Interpersonal relationships

i) Do you believe that people are basically your equals and that you interact with them on equal terms? Yes No

ii) Do you treat your staff as partners and create rewarding wins for them? Yes No

iii) Do you identify individuals in your relationship network and develop a sense of ownership for cultivating and maintaining a quality connection? Yes No

iv) Do you empower your people by creating the opportunity for individuals and groups to contribute to defining and shaping a response to a task? Yes No

v) Do you focus on building up constructive dialogues with people about direction and decisions? Yes No

vi) Do you promote positive emotions by addressing people's fundamental need for affiliation, involvement, recognition and accomplishment? Yes No

vii) Do you demonstrate care and respect for each of your people? Yes No

viii) Do you ensure your people receive recognition and praise regularly? Yes No

ix) Do you regularly encourage their personal and professional development? Yes No

7. Empathy

i) Do you practise active listening by pausing and giving people your full attention, making soft and natural eye contact, and leaning forward (with a warm smile and nod of the head)? Yes No

ii) Do you ask clear, open questions that draw out the person's point of view and feelings? Yes No

iii) Do you paraphrase what you have heard using an inquiring tone that reflects the content and the emotions contained in the message? Yes No

iv) Do you suspend judgment and develop an attitude of curiosity? Yes No

v) Do you take an active interest in your stakeholders as people and create more rewarding wins for them? Yes No

vi) Do you make your people feel like they are the most interesting people on the earth by demonstrating empathic reflection (demonstrate a genuine interest and understanding of the context and content of other people's experience; practise interchangeable empathy ‐ reflect the thoughts and particularly the feelings that person appears to be expressing; practise additive empathy, ie a tentative interpretation that reflects the unspoken feelings)? Yes No

vii) Do you look for the greatness in others and support it by providing feedback to others at every opportunity? Yes No

The more "yes" answers, the better state your emotional intelligence is in; "no' answers identify areas that need improving.

(source: Martyn Newman, 2007)


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