Change Implementation Techniques for Creating a Sense of Urgency

Technique 2.40 Six Cell Balancing Techniques

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(six helpful categories of influence)

There are 2 components of organisational behaviour selection used in this analysis: motivation and ability. Impinging on these 2 components (motivation and ability) are 3 sources of influence: individual, social and organisational. Each has a different effect.


MOTIVATION

ABILITY

INDIVIDUAL

Do I enjoy the activity?

Can I do what is required?

SOCIAL

How will others respond to my efforts?

Will others provide me with the help, authority, information and resources I need?

ORGANISATIONAL

What formal rewards will I receive?

Do the structure, systems, environment & size facilitate or block my efforts?

INDIVIDUAL ‐ This component refers to how the individual would behave in isolation.

Does the individual desire the objective (free from social pressure)?

Does the person have the skills and knowledge required to complete his or her part in a given task?

SOCIAL ‐ take at face value

What impact do others have on the person's motive and ability (social influence)?

Do others encourage or discourage the required behaviour?

What impact do others have on the person's ability to complete the task?

Do others provide the necessary parts, services, information and resources?

ORGANISATIONAL ‐ refers to the non-human elements that influence behaviour selection

How do the organisation's systems and procedures, machinery, work flow, etc impact?

At the motive level, how does the formal reward structure impact on individual choice?

At the ability level, how does the work layout impact on individual ability?

(source: Kerry Patterson et al, 1996)


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