Change Implementation Techniques for Creating a Sense of Urgency

Technique 2.39 Responsiveness to Environment

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ie responsiveness capability versus rate of change in environment factors

To identify

Where your organisation is

Where similar organisations in the public service (Federal, State and Local) are

Capability component

Stable

Reactive

Anticipating

Exploring

Creative

Priority


1

2

3

4

5

6

1 Culture







i values & attitudes







ii skills & knowledge







iii management of change







iv risk-taking







v management by results







vi organisational learning







2 Structure







i organisational form







ii job definition







iii demands & incentives







iv information power structure







v informal power







vi self-renewal







3 Process & system







i informal decision-making







ii decision-making system







iii environmental surveillance







iv problem/opportunity anticipation







v problem priorities







vi information systems







vii planning system







viii implementation system







ix control system







x management technology







xi computer application







4 Human resources capacity







i top management







ii middle management







iii supervising management







iv other staff







5 Resources







i financial







ii physical







iii technologies







iv products







v credibility with clients







vi information







vii time



(source: Graham Hubbard et al, 1996)





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