Organisational Change Management Volume 2

Forms of Decision-making

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. There are 3 different types of decision-making, ie thinking first, seeing first and doing first

i) Thinking first involves the following process: define, diagnose, design and decide

ii) Seeing first involves preparation, incubation, illumination and verification

iii) Doing first involves enactment, selection and retention

Thinking first features the qualities of science, planning and programming, is verbal and factual

Seeing first features the qualities of art, visioning and imaginings, is visual and about ideas

Doing first features the qualities of craft, venturing and learning, is visceral and about experiences

(source: Henry Mintzberg et al, 2001)


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