Organisational Change Management Volume 2

Levels of Decision-Making

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. Decision-making is the core process of working with a team. There are different levels of participation in decision-making. At one extreme is telling people what you will do; at the other extreme is everyone making decisions together.

. The following decision-making scale shows a progression from hierarchical (directive) decision-making at level 1 to true team decision-making as a consequence of delegation at level 5:

LEVEL

TYPE

DESCRIPTION

5

Delegation

You ask them to decide. They take control.

4

Collaboration

Reach a decision that everyone likes. Everyone takes full responsibility.

3

Dialogue

Discuss each issue thoroughly before you decide. Everybody goes along with the decision.

2

Input

Ask for input before making a decision. Listen to comments.

1

Directive

Tell them what you have decided. Ask what they think about it.


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