Organisational Change Management Volume 2

Team Charter Model

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The team chart is a set of agreements that clearly states what the team wants to accomplish, why it is important and how the team will work together to achieve results.

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. Organisational visions, purpose and values - they are the hub of the team charter. They provide the context for the team's existence.

. The team vision, purpose and values - they must be in alignment with those of the organisation. The vision is the picture of the ideal end result. The purpose identifies the work of the team and why it is important. It provides the direction for assigning roles, setting goals and attending strategies. Values are the endearing beliefs that guide the team's actions.

. Team norms - they are the ground rules that identify inappropriate behaviours for team members.

. Team member roles - they define individual responsibilities for the successful operation of the team.

. Key responsibility areas (KRAs) and goals - they are derived from the team's purpose. KRAs define the major functional areas involved in achieving the team's purpose. Goals identify the measurable outcomes and timelines that are needed to be successful.

. Communication strategies - they provide timely and accurate information to team members, stakeholders and the organisation.

. Decision-making - it is the process the team uses to make decisions. Authority defines the scope of the team's responsibilities. Accountability establishes strategies to ensure that commitments are kept.

. Resources ‐ these are the tangible materials and support needed by the team to accomplish its goals.

(source: Eunice Parisi-Carew et al, 1998)

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