Organisational Change Management Volume 1

Some Traditional Techniques Used to Handle Organisational Change

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1 Downsizing

(assets, staff - including management)

2 Organisational restructuring

(retrenchments)

3 Quality and customer services

(TQM & CRM)

4 Industrial relations change

(enterprise bargaining agreements, award restructuring, work choice, etc)

(source: R. Waldersee et al, 1993)