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Using the change matrix

Complete the change matrix - it is a method of identifying where each of your organisations, divisions, sectors and staff are currently positioned in the change process


  • Denial = a belief that nothing major is happening and/or will not affect me (need to build awareness)
  • Resistance = ranges from negative vibes to blatant opposition                  (conflict resolution)
  • Adaptation = acceptance of change                                                       (goal setting and problem-solving)
  • Involvement = active participation                                                           (team building)


Denial Resistance Adaptation Involvement







(source: Lynn Fossum, 1989)




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